Buyer Policy

Welcome to Walls2Malls. Please review the following Buyer Policy before making a purchase on our platform.

1. Customer Service Contact

   If you have any questions, concerns, or issues, please contact our customer service team using one of the following methods:

   • Email: support@walls2malls.com
   • Contact Form: Available on our website at walls2malls.com/contact_us

2. Return Policy

   We aim to ensure that you are satisfied with your purchase. If you receive a defective or incorrect item, you may request a return within 7 days of receipt.

   • To initiate a return, message the seller with your order details and reason for the return.
   • Returned items must be in their original condition, including packaging, tags, and accessories.
   • Buyers are responsible for return shipping costs unless the return is due to seller error.

   Note: Certain items, such as perishable goods and customized products, may not be eligible for return. Please review the product description for specific return policies.

3. Refund and Dispute Policy

   Refunds will be issued under the following conditions:

   • If a returned item is received in its original condition, a refund will be processed to your original payment method within 7-10 business days.
   • If an order is canceled before shipment, a full refund will be issued.

   If you have a dispute regarding a transaction, please contact our customer service team to resolve the issue. Disputes must be submitted within 14 days of the transaction date.

   We strive to resolve all disputes amicably. If a resolution cannot be reached, buyers may escalate the issue to their payment provider or relevant regulatory authority.

4. Prohibited Conduct

   Buyers are prohibited from engaging in fraudulent or abusive activities, including but not limited to:

   • Submitting false or misleading return or refund requests.
   • Using the platform for illegal activities or purposes.
   • Violating any applicable laws or our terms of service.

5. Changes to the Buyer Policy

   We reserve the right to modify or replace this Buyer Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of the platform constitutes your acceptance of the updated terms.

By making a purchase on Walls2Malls, you acknowledge that you have read, understood, and agree to be bound by this Buyer Policy.